Terms & Conditions
TERMS AND CONDITIONS
This website www.iciw.com (“Website”) is operated by the Swedish company ICIW with organization number 556902-6676, VAT SE556902667601 (referred to as ICIW/we/our/us). These General Terms and Conditions apply to all use of the Website and the Webshop. ICIW reserves the right to change the terms and conditions from time to time. The current version of the General Terms and Conditions are those accessible on the Website.
All content on the Website and the Webshop, including without limitation designs, text, illustrations, photographs, logos, images and film, are the intellectual property of ICIW or its content suppliers and all trademarks and/or company names mentioned, displayed or otherwise indicated on the Website are the property of their respective owners. The Website and Webshop and their content may only be used for personal, non-commercial, purposes.
Nothing contained on the Website or Webshop should be construed as granting, by implication, estoppel or otherwise, any license or right to use any material appearing on the Website, except to the extent permitted by mandatory law, without our prior written approval or the written approval of such third party that may own the rights to the material displayed on the Website. The Webshop and its content are provided on an “as is” basis without any warranties of any kind, either express or implied, including with respect to fitness for a particular purpose and as to the Webshop’s operation or content. ICIW disclaims all warranties, expressed or implied, to the extent permitted by applicable laws. ICIW disclaims any and all liability for any and all damages arising from the use of or inability to use the Webshop.
SHOPPING AT ICIW.COM
Orders shall be placed on the Website. It is essential that you examine our confirmation of your order to ensure that it is correct. In case of error or if you wish to modify your order please contact us immediately. Due to Swedish legislation we are obliged to demand written permission from a legal guardian when the customer is below 18 years of age.
By accepting the terms and conditions you agree to subscribe to our newsletter. You can at any time cancel the subscription by following the link available at the bottom of every e-mail.
All data shown on the product level, are data in connection with ICIW warehouse. When we receive new deliveries of a product to the warehouse or if a product is sold out, data might change.
Pictures and images on the website are for illustration purposes only. Be aware that the colors of goods as shown on the website will depend on several factors, such as your display settings. You will find a description of product details and what is included with the product in the corresponding written description. All goods are subject to availability and we may not be able to accept and supply your order. We reserve the right to withdraw any goods from sale at any time, and our only liability to you for withdrawing any goods will be to refund any money paid to us for such order, by crediting your credit card. If you have placed an order which we are not able to deliver and therefore cannot accept, we will make sure to contact you as soon as reasonably possible.
Questions regarding payment are referred to Klarna's app (https://app.klarna.com) and customer service (https://www.klarna.com/customer-service)
All prices listed on the website include a Swedish value-added tax of 25 %. Charges for toll and taxes might be charged by the authorities in the receiving country depending on the legislation in that country. Such charges shall be paid by the customer. ICIW cannot inform the customer about these charges and the customer is responsible for the administration for payment and the payment of such charges.
The prices stated in the webshop are valid as long as the goods are available or nothing else is stated on our website.
DELIVERY - SHIPPING
In the checkout, when proceeding to the payment, you can see what countries we ship to
All prices are listed exclusive of freight charges. The freight charge is added to the price and shall be paid by the customer. The freight charge is announced when placing an order.
We only provide the information necessary about you to the companies involved in delivering your order, handling your payment and the transport to your home, for example, your telephone number in case there is any problem with delivering your order.
WHAT IS THE DELIVERY TIME AND COST?
Our ambition is to send your order as soon as possible. If you place your order before 13.00, it will be sent the same day! Keep in mind that delivery may be longer during periods of high sales and holidays.
At the checkout you will see exactly what prices and delivery methods apply to your order.
Please note that customs and taxes might apply on your order. To get more information and details about what applies for you, please reach out to your local customs office.
WITHDRAWS AND RETURNS
Our goal is that you will be completely satisfied with the product or the products you purchase at ICIW. If you order from the website you have a right to regret your purchase within 30 days from receiving the product. You must ship the product without undue delay and in any case no later than 30 days after receiving your order. Because returns have a high environmental impact in the form of additional CO2 emissions, we charge a return fee to reduce unnecessary purchases and returns. In connection with the refund of an accepted return, we will therefore charge a return fee of 6 EUR. If you make an exchange there is no charge. Please note that all products returned have to be in its original condition with the labels still on for a full refund, including labels and box etc.
Please note that we reserve ourselves from products being sold out when you wish to change color or size. If the item you wish to exchange is out of stock, we will refund you. If you still want the item, you are welcome to place a new order when it’s back in stock. We are not accepting returns on underwear if labels and/or any seals are removed.
You can return your order within 30 days. Read more about the terms that apply on returns, changes and which address to send it to here!
The 2for1 campaign will give you the cheapest seamless product for free, or the second item if they have the same price. The campaign can not be combined with other offers.
If you want to return parts of the offer, no refund is made. You must return all products within the offer to get a full refund.
Return of SETs
It’s not possible to return parts of a SET product with a package deal. You must return all products within the offer to get a full refund.
Return of other offers
If you return one or more product/s from a campaign order, the discount is no longer valid on the products you choose to return. Other discounts are still valid on any products you keep.
A campaign order is for example an order with a discount code or a temporary sale. The offer is considered used when the order is made and can not be repeated.
We must collect your personal information to fulfill the agreement. Personal information is considered any information that directly or indirectly can be connected to an individual. The information submitted at registration is registered and handled by ICIW. You have a right to request once a year an extract of the information that is registered about you. If any information is incorrect, incomplete or deceptive we will of course correct it if you inform us. You can also request for having the information about you deleted. ICIW only uses the information to fulfill the agreement and does not sell personal information to any third party. By accepting these term and conditions you also accept that ICIW collects and handle your personal information.
ICIW is conducting serious and ambitious work regarding security and continuously upgrading and updating our efforts to maintain this site a safe place for our customers. Any attempts to defraud, use false or stolen credit card data, access another person’s shopping account or similar attempts or other criminal misconduct will be reported to the police authorities. We are tracking IP addresses in order to use these in criminal investigations and proceedings.
If ICIW fails to comply with its obligations according to these General Terms and Conditions because of unusual adverse circumstances outside of its control due to Force Majeure, ICIW will not be responsible for the consequences. A Force Majeure is at the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.
We do our best to make all our customers satisfied. We always try to satisfy you if something is wrong with your purchase. If we cannot settle we recommend you to file a complaint with The National Board for Consumer Complaints (Allmänna Reklamationsnämnden) for an independent examination. We always pursue with The National Board for Consumer Complaints recommendation.
If you have any questions, something with your order is wrong or if you for any other reason want to contact us, our customer service will be glad to assist you.