Terms & Conditions
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Terms & Conditions

TERMS AND CONDITIONS 
This website www.iciw.com (“Website”) is operated by the Swedish company ICIW with organization number 556902-6676, VAT SE556902667601 (referred to as ICIW/we/our/us). These General Terms and Conditions apply to all use of the Website and the Webshop. ICIW reserves the right to change the terms and conditions from time to time. The current version of the General Terms and Conditions are those accessible on the Website.

ABOUT ICIW.COM
All content on the Website and the Webshop, including without limitation designs, text, illustrations, photographs, logos, images and film, are the intellectual property of ICIW or its content suppliers and all trademarks and/or company names mentioned, displayed or otherwise indicated on the Website are the property of their respective owners. The Website and Webshop and their content may only be used for personal, non-commercial, purposes.

Nothing contained on the Website or Webshop should be construed as granting, by implication, estoppel or otherwise, any license or right to use any material appearing on the Website, except to the extent permitted by mandatory law, without our prior written approval or the written approval of such third party that may own the rights to the material displayed on the Website.
The Webshop and its content are provided on an “as is” basis without any warranties of any kind, either express or implied, including with respect to fitness for a particular purpose and as to the Webshop’s operation or content. ICIW disclaims all warranties, expressed or implied, to the extent permitted by applicable laws. ICIW disclaims any and all liability for any and all damages arising from the use of or inability to use the Webshop.

SHOPPING AT ICIW.COM
Orders shall be placed on the Website. It is essential that you examine our confirmation of your order to ensure that it is correct. In case of error or if you wish to modify your order please contact us immediately. Due to Swedish legislation we are obliged to demand written permission from a legal guardian when the customer is below 18 years of age.
By accepting the terms and conditions you agree to subscribe to our newsletter. You can at any time cancel the subscription by following the link available at the bottom of every e-mail.

AVAILABLE STOCK
All data shown on the product level, are data in connection with ICIW warehouse. When we receive new deliveries of a product to the warehouse or if a product is sold out, data might change.

GOODS
Pictures and images on the website are for illustration purposes only. Be aware that the colors of goods as shown on the website will depend on several factors, such as your display settings. You will find a description of product details and what is included with the product in the corresponding written description.
All goods are subject to availability and we may not be able to accept and supply your order. We reserve the right to withdraw any goods from sale at any time, and our only liability to you for withdrawing any goods will be to refund any money paid to us for such order, by crediting your credit card. If you have placed an order which we are not able to deliver and therefore cannot accept, we will make sure to contact you as soon as reasonably possible.

PAYMENT

Questions regarding payment are referred to Klarna's app (https://app.klarna.com) and customer service (https://www.klarna.com/customer-service)

PRICES

All prices listed on the website include a Swedish value-added tax of 25 %. Charges for toll and taxes might be charged by the authorities in the receiving country depending on the legislation in that country. Such charges shall be paid by the customer. ICIW cannot inform the customer about these charges and the customer is responsible for the administration for payment and the payment of such charges.
The prices stated in the webshop are valid as long as the goods are available or nothing else is stated on our website.

DELIVERY - SHIPPING

In the checkout, when proceeding to the payment, you can see what countries we ship to

All prices are listed exclusive of freight charges. The freight charge is added to the price and shall be paid by the customer. The freight charge is announced when placing an order.

We only provide the information necessary about you to the companies involved in delivering your order, handling your payment and the transport to your home, for example, your telephone number in case there is any problem with delivering your order.

CUSTOMS

USA: If you order below US$800 you don't have to pay any taxes. For orders above 800 USD, please contact the US Customs and Border Protection Department for more information.

Canada: Depending on the destination address, you will have to pay either GST (Goods and Service Taxes) or HST (Harmonized Sales Tax) on all orders above CAN$20. Please contact the Canada Border Services Agency for information about what taxes apply for your order.

WHAT IS THE DELIVERY TIME AND COST?

Our ambition is to send your order as soon as possible. If you place your order before 13.00, it will be sent the same day! Keep in mind that delivery may be longer during periods of high sales and holidays.
At the checkout you will see exactly what prices and delivery methods apply to your order.

WITHDRAWS AND RETURNS

Our goal is that you will be completely satisfied with the product or the products you purchase at ICIW. If you order from the website you have a right to regret your purchase within 365 days from receiving the product. Please note that when making a return we will charge 7,5 EUR when refunding you. If you make an exchange there is no charge. Please note that all products returned have to be in its original condition with the labels still on for a full refund, including labels and box etc. Please note that we reserve ourselves from products being sold out when you wish to change color or size. If this is the case, we will contact you through email. In case we don’t receive a response within 3 days, we will credit your order and you are more than welcome to make a new purchase. We are not accepting returns on underwear if labels and/or any seals are removed.

RETURN POLICY
You can return your order within 365 days. Read more about the terms that apply on returns, changes and which address to send it to here!

CAMPAIGNS

If you choose to return one or more products at promotional purchases where a product was followed on the purchase, the free product should also be returned in unopened/original order. If you choose to keep the free product, we will send an invoice for the product's value.

You can not use multiple discounts at the same time. 

You can use a discount together with a gift certificate.

PERSONAL DATA
We must collect your personal information to fulfill the agreement. Personal information is considered any information that directly or indirectly can be connected to an individual. The information submitted at registration is registered and handled by ICIW. You have a right to request once a year an extract of the information that is registered about you. If any information is incorrect, incomplete or deceptive we will of course correct it if you inform us. You can also request for having the information about you deleted. ICIW only uses the information to fulfill the agreement and does not sell personal information to any third party. By accepting these term and conditions you also accept that ICIW collects and handle your personal information. 

SECURITY
ICIW is conducting serious and ambitious work regarding security and continuously upgrading and updating our efforts to maintain this site a safe place for our customers.
Any attempts to defraud, use false or stolen credit card data, access another person’s shopping account or similar attempts or other criminal misconduct will be reported to the police authorities. We are tracking IP addresses in order to use these in criminal investigations and proceedings.

FORCE MAJEURE
If ICIW fails to comply with its obligations according to these General Terms and Conditions because of unusual adverse circumstances outside of its control due to Force Majeure, ICIW will not be responsible for the consequences. A Force Majeure is at the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.

DISPUTES
We do our best to make all our customers satisfied. We always try to satisfy you if something is wrong with your purchase. If we cannot settle we recommend you to file a complaint with The National Board for Consumer Complaints (Allmänna Reklamationsnämnden) for an independent examination. We always pursue with The National Board for Consumer Complaints recommendation.

CUSTOMER SERVICE
If you have any questions, something with your order is wrong or if you for any other reason want to contact us, our customer service will be glad to assist you.

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