FAQ

SIZING

Have a look at our sizeguide. You will find it on every product.

WHAT PAYMENT METHODS ARE AVAILABLE?

We use KLARNA Checkout for Sweden. Rest of the World; DIBS and PAYPAL.

SPONSORSHIP / CO-OPERATIONS

We are looking for people who truly believes in the concept and ICANIWILL. If you want us to find you, feel free to use our hashtag #icaniwill and / or tag us on Instagram (@icaniwill)

DO YOU SHIP WORLDWIDE?

LATEST NEWS: At the moment we at being forced to stop selling and shipping to the US. We are working on a plan to see if we can resume shipping to the US in the future. Other then that we ship to all countries! For more info regarding shipping time, please read bullet What is the delivery time below or check out our resellers and see if there is a reseller in your country!

The parcels are shipped straight to your mailbox so make sure that your name is visible on the mailbox

WHAT IS THE DELIVERY TIME AND COST?

Our ambition is to ship your order as soon as possible, often the same day! Remember that delivery time might be longer during periods of sales and public holidays.

Standard shipping time and rates. Note that order above 600 SEK / 118 $ / 100 € have free shipping:

Sweden 1-3 business days – 49 SEK

Europe 4-7 business days – 8 €

Outside Europe 10-12 business  days – 10 $

Express shipping: UPS

Worldwide 1-3 business days - 18 € / 22$

Pricing:

The prices in our online shop are inclusive of VAT (Valued Added Tax)

Please note that local import charges may occur.These charges are at the customers own expense.

Contact your local customs office for more information.

WHERE ARE YOU BASED?

ICANIWILL is based in Stockholm, Sweden

MY ORDER HASN’T ARRIVED, WHAT DO I DO?

Use the contact us button on the right site of the page and use your order number as subject and we’ll look into it as soon as we can (reply within 24 hours)

HOW DO I RETURN / CHANGE AN ITEM?

You can return your  within 14 days. Please send  the parcel back to us, at ICANIWILL AB, Turebergs Allé 4, 191 62 Sollentuna, Sweden. When returning goods, shipping is at your own expense but when exchanging size we will bear the cost sending the new size back to you. Please note that all products returned have to be in its original condition for a full refund, including labels and box etc. Also add a note with your order nr and information regarding the change/return.

We do not accept any returns or exchanges on underwear.

Black Friday / Outlet: Products in the outlet are finale sale, this means you can not return it and change size nor get your money back. If you send it back you will get a gift card for the same amount.

CAN I CANCEL MY ORDER?

If you are fast and we haven’t shipped it yet we might be able to help you. Please use the contact us button on the right site of the page.

I WANT TO HAVE THE LATEST INFO AND OFFERS FROM YOU!

Please sign up to our newsletter by adding your e-mail to the box at the bottom of the site. Feel free to follow us on Instagram and / or Facebook!

DO I GET AN ORDER CONFIRMATION FROM YOU AFTER I’VE PLACED AN ORDER?

Yes, when you are finished shopping you will receive an order confirmation to the email you submitted when placing the order. If you haven´t received an order or shipping confirmation, please check your spam filter or contact us using the contact us button.

ANY FURTHER QUESTIONS?

Use the Contact us button on the right site of the page.

Thank you!